Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and launch your career in customer excellence! We're seeking compassionate professionals to deliver outstanding support to local clients in San Diego. This role includes comprehensive paid training—no prior experience required! Enjoy flexible scheduling, competitive hourly pay, and a supportive team environment. If you're a people person with strong communication skills ready to grow professionally, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, service disruptions, and account concerns using proprietary systems
- Document interactions accurately in CRM databases while maintaining client confidentiality
- Collaborate with technical teams to troubleshoot complex service problems
- Meet performance metrics for resolution times and customer satisfaction scores
- Participate in ongoing training to refine product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience or relevant training
- Proficiency in Microsoft Office Suite and basic computer navigation
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced digital and voice environments
- Positive attitude with resilience under pressure
- Valid California driver's license for occasional field support