Job Description
Join our dynamic team as a Part-Time Customer Service Representative at CustomerFirst Solutions! We're seeking empathetic professionals to deliver exceptional support to our valued customers. This role offers immediate start and flexible hours, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your voice matters. Help us redefine customer excellence while growing your career in San Antonio's thriving business hub.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using active listening and problem-solving techniques
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure consistent service delivery
- Meet performance metrics including response time and customer satisfaction
- Identify opportunities to improve customer experience workflows
- Adhere strictly to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Bilingual (English/Spanish) candidates highly valued