Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Philadelphia! We're seeking empathetic individuals to deliver exceptional support while launching your career in customer service. Enjoy comprehensive paid training, flexible scheduling, and a collaborative environment where your growth matters. This role offers direct career progression paths and competitive benefits for part-time employees.
Why Choose Us? - Industry-leading onboarding program, performance-based incentives, and opportunities for advancement into leadership or specialized roles. Perfect for students, career changers, or those seeking flexible work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with specialized teams to resolve complex escalations
- Meet key performance metrics including first-contact resolution and satisfaction scores
- Proactively identify opportunities to enhance customer experience
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and ability to learn new technologies quickly
- Strong problem-solving abilities and emotional intelligence
- Availability to work evenings/weekends (minimum 20 hours/week)
- Previous customer service experience preferred but not required
- Passion for helping others and representing a respected brand