Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Charlotte, NC! We offer comprehensive paid training and a supportive environment for career growth. As the first point of contact, you'll deliver exceptional service to our diverse clientele while resolving inquiries efficiently. This role includes flexible scheduling and opportunities for advancement. If you're passionate about helping others and thrive in dynamic settings, apply today!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product inquiries, billing issues, and service complaints
- Process transactions, returns, and account modifications accurately
- Document interactions in CRM systems and maintain detailed records
- Collaborate with support teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (20-30 hours/week)