Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative and kickstart your career with paid training! We're seeking compassionate individuals to deliver exceptional support to our Philadelphia and New York clients. Enjoy flexible scheduling, comprehensive onboarding, and opportunities for growth in a dynamic environment. Perfect for students, career-changers, or those seeking work-life balance. Apply today and become part of our award-winning team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet performance metrics for resolution times and customer satisfaction scores
- Actively participate in ongoing training to master product knowledge
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer proficiency including Microsoft Office applications
- Ability to work flexible shifts including evenings and weekends
- Previous customer service experience preferred but not required
- Positive attitude and resilience in fast-paced situations
- Valid authorization to work in the United States