Job Description
Join Oakland Connect Services as a Part-Time Customer Service Representative and launch your career in customer support! We're seeking compassionate individuals to serve our diverse community with excellence. No prior experience required – we provide comprehensive paid training to equip you with essential skills. Enjoy flexible hours, competitive pay, and opportunities for advancement in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve service issues efficiently using CRM tools and established protocols
- Document interactions accurately in customer databases
- Collaborate with team members to ensure seamless service delivery
- Uphold company standards for quality and compliance
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Willingness to complete paid training program
- Residency in Oakland or surrounding Bay Area