Job Description
Join our award-winning team at Nashville Solutions Group! We're seeking passionate individuals for our upcoming Hiring Event to deliver exceptional customer experiences. This part-time role offers flexible scheduling, competitive pay, and growth opportunities within a dynamic environment. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for response time and resolution
- Identify opportunities to improve customer experience
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and active listening skills
- Proficient with CRM software and MS Office Suite
- Ability to work flexible hours (evenings/weekends required)
- Problem-solving mindset with attention to detail
- Positive attitude and resilience under pressure
- Nashville area residency preferred