Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative and become the friendly voice of our Columbus community! We're seeking empathetic individuals to deliver exceptional support to local residents while building rewarding relationships. No prior experience required—just your positive attitude and dedication to helping others. Enjoy flexible scheduling, paid training, and a supportive team environment. Start your customer service career today and make a real difference in your neighborhood!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing, service, and account issues efficiently using internal systems
- Document interactions accurately in CRM software and maintain detailed records
- Collaborate with technical teams to resolve complex customer concerns
- Process payments, orders, and service requests while maintaining accuracy
- Identify opportunities to improve customer experience and suggest solutions
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication skills with clear, friendly verbal abilities
- Ability to multitask in a fast-paced environment with attention to detail
- Basic proficiency with Microsoft Office and customer service software
- Flexibility to work evenings/weekends (schedule includes Saturdays)
- Residency in Columbus or surrounding areas preferred
- Positive attitude and passion for helping local communities