Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative in Philadelphia! We're seeking friendly, energetic individuals to deliver exceptional support to our local community. No prior experience needed – we provide comprehensive paid training to ensure your success. Enjoy flexible hours, competitive pay, and a supportive team environment. Perfect for students, career-changers, or those seeking supplemental income. Apply today and start making a difference in your city!
Responsibilities
- Handle inbound calls, emails, and live chats from Philadelphia-area customers
- Resolve billing inquiries, account issues, and service concerns
- Process transactions and update customer records accurately
- Collaborate with local teams to resolve escalated issues
- Document interactions using CRM systems with precision
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication skills and clear phone etiquette
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Customer-focused mindset with patience and empathy
- Reliable transportation to our Philadelphia office
- Flexible availability including evenings and weekends
- Philadelphia residency preferred (local community focus)