Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and become a vital part of our award-winning support team! We're seeking empathetic communicators to deliver exceptional service across Long Beach, CA, and expanding opportunities in Texas. Enjoy paid training, flexible scheduling, and career advancement pathways. No experience needed – we'll equip you with industry-leading tools and skills to thrive in customer care, technical troubleshooting, and relationship building.
Our inclusive culture values growth: 78% of our reps move into senior roles within 18 months. As a remote-hybrid role with local onboarding, you'll enjoy work-life balance while making real impact. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in Salesforce and escalate complex issues
- Collaborate with Texas-based teams during peak hours for seamless coverage
- Meet monthly KPIs including average handle time and first-contact resolution
- Participate in quarterly training on product updates and service excellence
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience or willingness to train
- Proficiency in Microsoft Office and basic CRM platforms
- Strong typing skills (40+ WPM) and clear verbal communication
- Ability to work flexible shifts including evenings/weekends
- Valid California ID and reliable internet connection
- Bilingual (English/Spanish) certification a plus