Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative and become the face of our thriving community! We're seeking passionate individuals to deliver exceptional support to San Diego residents while enjoying flexible schedules and comprehensive paid training. Perfect for students, parents, or career-changers seeking meaningful part-time work with growth potential.
Our dynamic team thrives on empathy and problem-solving, offering a supportive environment where your contributions directly impact customer satisfaction. With competitive hourly rates, benefits like health insurance (for 30+ hrs/week), and opportunities for advancement, this role combines stability with work-life balance in one of America's most vibrant cities.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with professionalism and patience
- Process transactions and update customer accounts using our proprietary CRM system
- Collaborate with cross-functional teams to resolve complex issues efficiently
- Document interactions accurately and maintain detailed case records
- Identify upsell opportunities to enhance service offerings
- Participate in continuous training sessions to master product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in retail or call center
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional off-site duties)
- Pass background check and drug screening