Job Description
Join our dynamic team at CustomerConnect Solutions! We're hosting an exclusive hiring event for passionate individuals seeking flexible part-time opportunities in customer service. As a key member of our support team, you'll deliver exceptional experiences to clients across Georgia and Texas. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for growth. Perfect for students, parents, and career changers seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and response time
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- Authorized to work in the United States