Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Jacksonville, FL! We're seeking empathetic individuals to deliver exceptional customer experiences while supporting our growing client base. This immediate-start role offers flexible scheduling, comprehensive training, and a supportive environment where your communication skills shine. Perfect for students, career-changers, or those seeking supplemental income. No prior experience required—just your passion for helping others and a commitment to excellence. Apply today and start making a difference!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues using problem-solving frameworks
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics for response time and customer satisfaction (CSAT)
- Proactively identify opportunities to enhance service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant internship
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong conflict resolution and de-escalation techniques
- Flexible availability including evenings/weekends (20-30 hrs/week)
- U.S. work authorization and clear background check