Job Description
Join our award-winning team as a Part-Time Customer Service Representative at Pacific Northwest Solutions! We're seeking empathetic professionals to deliver exceptional support to our valued clients. This role offers flexible scheduling, comprehensive training, and a collaborative work environment. Perfect for students, career changers, or those seeking work-life balance. Our Portland office is easily accessible by public transit, and we provide performance-based incentives. Ready to make a difference? Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product-related issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for quality, speed, and customer satisfaction
- Identify opportunities to improve customer experience workflows
- Participate in bi-weekly coaching sessions and training workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Passion for customer advocacy and continuous learning
- Background check and drug screen required upon offer