Job Description
Join Texas Connect Solutions as a Full-Time Call Center Representative in Austin! We're seeking motivated individuals to deliver exceptional customer experiences while enjoying competitive pay and comprehensive benefits. Our paid training program ensures you're fully prepared to succeed in this dynamic role. Enjoy a supportive team environment, career advancement opportunities, and the chance to make a real impact in your local community.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discounts and wellness programs
Responsibilities
- Handle incoming/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve processes
- Identify upsell opportunities based on customer needs
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal communication skills
- Ability to type 35+ WPM with accuracy
- Proficiency with basic computer applications
- Flexibility to work weekends/holidays as needed
- Positive attitude and problem-solving mindset
- Ability to pass background check/drug screen