Job Description
Join Charlotte's fastest-growing customer service team! We're seeking enthusiastic part-time representatives to deliver exceptional support while launching rewarding careers with paid training. No experience needed—just your positive attitude and dedication to helping others. Enjoy flexible schedules, competitive pay, and growth opportunities in our modern call center environment.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve customer satisfaction
- Adhere to company protocols and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced, team-oriented setting
- Flexible availability including evenings and weekends
- Previous customer service experience preferred but not required
- Must pass background check and drug screening