Job Description
Join our award-winning customer support team as a Part-Time Customer Service Representative! Enjoy the flexibility of remote work while delivering exceptional experiences to clients across Indianapolis and New York. We're seeking empathetic communicators to resolve inquiries, build relationships, and drive customer satisfaction. This role offers competitive pay, comprehensive training, and a supportive virtual environment.
Apex Solutions Inc. is a fast-growing tech company committed to innovation and employee growth. As a key member of our customer success team, you'll directly impact our reputation and client retention. We value work-life balance and offer flexible scheduling to accommodate your needs.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services based on customer needs and company guidelines
- Maintain high customer satisfaction scores (CSAT) and resolution metrics
- Participate in ongoing training to enhance product knowledge
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or virtual settings
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection and quiet home office environment
- Ability to work evenings/weekends as needed (10-20 hours/week)
- Attention to detail and multitasking capabilities