Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Detroit! We're seeking empathetic individuals to deliver exceptional support while enjoying flexible hours and comprehensive paid training. Perfect for students, career changers, or anyone seeking work-life balance. Grow your career in a supportive environment with competitive compensation and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM tools and established protocols
- Document interactions accurately in customer databases
- Collaborate with team members to ensure seamless service
- Meet performance metrics for call quality and resolution time
- Identify upsell opportunities for service enhancements
- Participate in ongoing training to refine skills
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Basic typing speed of 35+ WPM
- Positive attitude and resilience under pressure