Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking motivated individuals to deliver exceptional client experiences with comprehensive paid training. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. No experience required – we invest in your success!
What We Offer:
- 2-week paid training program
- Health benefits and 401(k) matching
- Performance-based quarterly bonuses
- Clear career progression path
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM tools
- Meet/exceed performance metrics (call time, quality scores)
- Document interactions accurately in customer databases
- Collaborate with team to improve service processes
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Ability to type 30+ WPM
- Proficient with basic computer applications
- Flexible availability including evenings/weekends
- Positive attitude and resilience under pressure
- Valid NC driver's license (if local travel required)