Job Description
Join our award-winning customer service team at Apex Solutions Group, a leader in outsourced contact center solutions. We're seeking energetic part-time professionals to deliver exceptional customer experiences for Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and comprehensive training in our modern downtown Columbus facility. Perfect for students, parents, and career changers seeking immediate employment with growth opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Participate in ongoing training and quality assurance programs
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Minimum 6 months customer service experience
- Strong communication skills with clear articulation
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings and weekends
- Typing speed of 30+ WPM with high accuracy
- Pass background check and pre-employment drug screen