Job Description
Are you looking for an exciting career opportunity?
We are currently hosting a Hiring Event for Local Customer Service Representatives in New York and Florida. Join a team dedicated to excellence and growth, where no prior experience is necessary—just a great attitude and a willingness to learn.
At Apex Customer Solutions, we value our employees and offer a dynamic environment to help you thrive. This is an entry-level position perfect for individuals seeking to enter the customer service industry or advance their current career.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a professional and empathetic approach.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Process orders, returns, and service requests accurately and in a timely manner.
- Document customer interactions and update internal records within the CRM system.
- Identify opportunities to upsell products or services to meet company targets.
- Collaborate with the support team to improve service processes and workflows.
Qualifications
- High School Diploma or GED is required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (35+ WPM).
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and access to a computer (if remote/hybrid option is selected).
- Flexibility to work varying shifts, including weekends and holidays.