Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and kickstart your career in customer excellence! We're seeking passionate individuals to deliver outstanding support to our Philadelphia community. Enjoy paid training, flexible schedules, and opportunities for advancement. No experience needed—we provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems and maintain detailed records
- Collaborate with support teams to resolve complex issues
- Meet performance metrics for response time and customer satisfaction
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends required)
- Basic computer proficiency with MS Office Suite
- Customer service experience (entry-level welcome)
- Philadelphia residency preferred (local knowledge)
- Must pass background check and drug screen