Job Description
Join our dynamic team at ConnectOne Solutions and launch your customer service career immediately! We're seeking motivated Part-Time Customer Service Representatives to handle inbound/outbound calls in our state-of-the-art Cleveland call center. Enjoy competitive pay, flexible scheduling, and comprehensive training – no experience required!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in our customer database
- Meet/exceed daily performance metrics (call volume, resolution time)
- Collaborate with team members to enhance customer experiences
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings and weekends
- Previous customer service experience preferred but not required
- Reliable transportation to downtown Cleveland location