Job Description
Are you passionate about delivering exceptional experiences? Apex Global Services is excited to host a Hiring Event in Atlanta, GA, and we are seeking dedicated Customer Service Representatives to join our growing team!
In this role, you will serve as the voice of our brand, interacting with clients to resolve inquiries, process orders, and ensure complete satisfaction. We are looking for motivated individuals who thrive in a collaborative environment and are ready to make an immediate impact.
What We Offer:
- Competitive hourly wage ranging from $17.50 to $22.00.
- Comprehensive benefits including health, dental, and vision insurance.
- Paid training and clear pathways for career advancement.
- Modern office environment with a supportive team culture.
Don't miss this opportunity to advance your career in customer support. Apply today and join us for our Hiring Event in Atlanta!
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Process customer orders, returns, and account updates accurately and timely.
- Maintain detailed and up-to-date records of customer interactions in the CRM system.
- Identify opportunities to upsell products or services to meet sales targets.
- Collaborate with the team to continuously improve service quality and customer satisfaction scores.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or retail is a plus but not required.
- Excellent verbal communication and active listening skills.
- Strong computer literacy and ability to learn new software quickly.
- Ability to multitask in a fast-paced, high-pressure environment.
- Must be reliable, punctual, and possess a professional demeanor.