Job Description
Join our dynamic team as a Part-Time Customer Service Representative and deliver exceptional experiences to clients across Los Angeles. We're seeking empathetic communicators to resolve inquiries, build relationships, and ensure customer satisfaction in a fast-paced environment. Enjoy flexible scheduling and immediate start opportunities while growing your career in customer support.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and accuracy
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities to enhance customer value
- Adhere to service level agreements and quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Ability to multitask in high-volume settings
- Strong problem-solving and conflict resolution abilities
- Available for 20-30 hours weekly with evening/weekend flexibility