Job Description
Launch your customer service career in Austin's thriving call center industry! PeakConnect Solutions is hiring motivated individuals with no prior experience for immediate full-time positions.
Join our award-winning team where you'll receive comprehensive paid training and competitive benefits. We value your potential and offer clear growth paths into team leadership and specialized roles. Our modern downtown facility offers flexible scheduling, wellness programs, and performance-based bonuses.
This is your chance to build transferable skills in communication, problem-solving, and conflict resolution while supporting Fortune 500 clients. No experience needed – just bring your positive attitude and commitment to excellence!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM software and knowledge bases
- Document interactions accurately in our ticketing system
- Meet daily performance metrics for quality and efficiency
- Collaborate with team members to improve service standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – comprehensive training provided
- Strong verbal communication skills in English
- Ability to type 25+ WPM with basic computer literacy
- Reliable transportation to our downtown Austin location
- Flexible availability for weekday shifts (8am-8pm)
- Pass background check and drug screen