Job Description
Join our vibrant team at Fresno Community Connect as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our local clients. This role offers immediate start with flexible scheduling, perfect for students or professionals seeking work-life balance. Enjoy a supportive environment with comprehensive training and opportunities for growth within our community-focused organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing issues, service disruptions, and product inquiries efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to escalate complex issues and track resolutions
- Contribute to process improvements through customer feedback analysis
- Support community outreach initiatives during promotional events
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 6+ months customer service or call center experience preferred
- Strong verbal communication skills with clear articulation
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings/weekends (including Saturdays)
- Valid California driver's license for occasional off-site duties