Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and become the heart of our client experience! We're seeking empathetic communicators to deliver exceptional support in a dynamic environment. Enjoy flexible scheduling, paid training, and opportunities for growth in a company that values your contributions. Perfect for students, career changers, or anyone seeking work-life balance. Start immediately and make a meaningful impact!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and compliance standards
- Identify upsell opportunities to enhance client relationships
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Reliable transportation to our Dallas location