Job Description
Join ConnectLocal Solutions as a Part-Time Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional service while working flexible hours. Enjoy comprehensive paid training, competitive compensation, and a supportive team environment. Perfect for students, parents, or professionals seeking work-life balance. Grow your career while making a tangible impact on local businesses and residents.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using proprietary systems
- Document interactions accurately in CRM software and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for call resolution times and customer satisfaction
- Participate in continuous improvement initiatives to enhance service quality
- Support community outreach programs during local events (quarterly)
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in retail, call center, or hospitality
- Proficiency in Microsoft Office Suite and CRM software (training provided)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced environment with minimal supervision
- Flexibility to work evenings/weekends including occasional holidays
- Basic knowledge of San Diego geography and local businesses (asset)
- Passion for community engagement and problem-solving