Job Description
Are you a compassionate problem solver looking for a rewarding career from the comfort of your home? Apex Support Solutions is currently seeking dedicated Part-Time Customer Service Representatives to join our expanding team in Charlotte, NC.
We pride ourselves on delivering exceptional support to our clients and are looking for individuals who are patient, articulate, and eager to make a difference. This is a fully remote position, offering you the flexibility to balance your work and personal life while earning a competitive wage.
Why Join Us?
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Work From Home: Eliminate the commute and work in a comfortable environment.
- Professional Growth: Access ongoing training and career advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately enter and update customer information and transaction details into our CRM systems.
- Provide product and service information, answering questions about orders, billing, and technical support.
- Collaborate with team leads and other departments to escalate complex issues appropriately.
- Maintain a positive and empathetic attitude when dealing with difficult or upset customers.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous customer service experience is a plus, but we are willing to train motivated candidates.
- Strong verbal and written communication skills with a clear, professional telephone voice.
- Proficiency in using computers and navigating web-based applications.
- Basic typing skills (35-40 WPM) and accurate data entry abilities.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Able to work flexible hours, including evenings and weekends as needed.