Job Description
Welcome to NexGen Support Solutions, where we are redefining customer experience in Columbus, Ohio. We are currently seeking a dedicated Part-Time Customer Service Representative to join our vibrant team. If you thrive in a fast-paced environment and have a passion for helping others, this is the perfect opportunity for you.
As a key member of our local support team, you will be the friendly face and voice of our brand. We offer an immediate start for the right candidate, ensuring you can begin contributing to our success right away.
Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries and complaints with a focus on problem-solving.
- Process orders, returns, and exchanges accurately and efficiently using our CRM software.
- Build lasting relationships with clients by providing personalized, high-quality service.
- Collaborate with the local support team to ensure consistent service standards across all channels.
- Document customer interactions and feedback to help improve our products and services.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center operations is highly preferred.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to multitask and prioritize tasks in a dynamic office setting.
- Proficiency in basic computer applications and MS Office Suite.
- Must be available for part-time shifts, including weekends or evenings (flexible scheduling).