Job Description
Are you a dedicated problem solver with a passion for helping others? Apex Support Solutions is currently seeking a motivated Part-Time Customer Service Representative to join our dynamic team in Dallas, TX. This is an immediate start opportunity for a local professional looking to make an impact in a supportive environment.
In this role, you will be the face of our company, ensuring our clients receive top-tier support and assistance. We value clear communication, patience, and a proactive attitude. If you are ready to kickstart your career with a company that invests in its people, apply today!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our internal CRM software.
- Collaborate with the sales and technical teams to provide comprehensive solutions to clients.
- Maintain up-to-date knowledge of company products and services to answer technical questions.
- Document all customer interactions and feedback in the company database.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to multitask and manage time effectively in a fast-paced setting.
- Must be available to work flexible hours, including evenings and weekends as needed.