Job Description
We are currently hosting a Hiring Event in Orlando, Florida, and are looking for passionate individuals to join our dynamic Customer Service team. If you are a natural problem solver who thrives in a fast-paced environment, this is your opportunity to launch a rewarding career.
In this role, you will be the face of our brand, serving as the primary point of contact for our valued clients. We offer a supportive culture, flexible scheduling, and the chance to grow within the company.
Why Apply?
- Competitive hourly pay ($15 - $18/hr)
- Flexible part-time shifts to accommodate your lifestyle
- Comprehensive training and career advancement opportunities
- Modern, collaborative work environment
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls, emails, and live chats with empathy and efficiency to resolve issues and ensure customer satisfaction.
- Process Transactions: Accurately process orders, returns, and account updates using our CRM software.
- Problem Resolution: Identify customer needs and provide creative, effective solutions to complex problems.
- Maintain Records: Keep detailed and accurate logs of customer interactions and transactions.
- Upsell & Cross-sell: Identify opportunities to recommend additional products or services to enhance the customer experience.
- Team Collaboration: Work closely with team leads and other departments to ensure seamless service delivery.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is preferred but not required; we provide paid training.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Availability: Must be available to work flexible hours, including evenings and weekends.
- Computer Skills: Basic proficiency with computer applications and typing (30+ WPM).
- Soft Skills: Strong problem-solving abilities and a positive, customer-first attitude.