Job Description
Are you looking for a rewarding local opportunity?
Join Apex Support Solutions as a Part-Time Customer Service Representative in Fresno, CA. We are seeking a dedicated and friendly individual to join our growing team. This is an immediate start position where you will play a crucial role in ensuring our clients receive the highest level of support.
Our team prides itself on providing exceptional service with a personal touch. If you are a local resident in Fresno looking for flexible hours and a professional environment, we want to hear from you.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Update customer records and maintain a clean and organized database.
- Collaborate with the sales and logistics teams to ensure seamless customer experiences.
- Provide accurate product information and pricing to customers.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not required (training provided).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in basic computer applications and Microsoft Office Suite.
- Ability to work flexible part-time hours, including weekends or evenings if needed.
- Must be a local resident of the Fresno, CA area.