Job Description
Join our award-winning team at CustomerConnect Solutions for an exclusive hiring event! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences to clients across Washington and Florida. Enjoy flexible scheduling, competitive benefits, and career growth opportunities in a dynamic environment.
Why Join Us?
- Weekly pay with performance bonuses
- Comprehensive training program
- Health insurance options (20+ hours/week)
- Employee discount programs
- Remote work opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in continuous improvement initiatives
- Support bilingual customers (English/Spanish preferred)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM tools (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours (evenings/weekends)
- Basic technical troubleshooting knowledge
- Positive attitude under pressure
- Valid US work authorization