Job Description
Join Florida Connect Solutions as a Part-Time Customer Service Representative and become the voice of our brand! We're hosting an exclusive hiring event for passionate individuals who thrive in dynamic customer-facing roles. This position offers flexible hours, competitive pay, and opportunities for growth within our supportive team. Located in the heart of Orlando, you'll provide exceptional support to local clients while building valuable experience in the customer service industry. Bring your energy and dedication—training is provided!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with local Florida customers
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems with attention to detail
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent required
- 6+ months of customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office and CRM software
- Valid Florida driver's license (for occasional client visits)
- Spanish bilingualism is a plus