Job Description
Are you looking for a rewarding part-time opportunity in Georgia? Join our growing team at Apex Customer Solutions as a Customer Service Representative. We are currently hosting a Hiring Event in Atlanta to find enthusiastic individuals ready to make a difference.
In this role, you will serve as the face of our brand, providing exceptional support to our clients. Whether answering inquiries via phone or email, you will ensure every interaction is positive and efficient. This is a fantastic chance to gain valuable experience in a fast-paced corporate environment with flexible scheduling.
Responsibilities
- Resolve Customer Inquiries: Address customer questions and concerns via phone, email, and live chat with a focus on resolution and satisfaction.
- Process Transactions: Accurately handle order processing, returns, and exchanges within company policies.
- Maintain Records: Log all interactions and account updates into the CRM system to ensure accurate data management.
- Upsell & Cross-sell: Identify opportunities to recommend additional products or services to enhance the customer experience.
- Team Collaboration: Work closely with team leads and other departments to resolve complex issues.
Qualifications
- Experience: Previous customer service experience is a plus, but we provide full training for motivated candidates.
- Communication: Excellent verbal and written communication skills with a friendly and professional tone.
- Computer Skills: Proficiency in Microsoft Office Suite and ability to learn new software quickly.
- Availability: Must be available to work flexible shifts, including weekends and holidays if required.
- Education: High School Diploma or GED equivalent required.