Job Description
Are you ready to kickstart your career in Wichita, KS?
Horizon Support Services is looking for a dedicated Local Customer Service Representative to join our growing team. We offer an immediate start for the right candidate who thrives in a dynamic, local environment.
As a key member of our front-line team, you will be the face of our brand, ensuring our local customers receive the premium support they deserve. We value integrity, clear communication, and a proactive attitude. If you are looking for a stable role where you can make a real impact, we want to hear from you.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person inquiries with a focus on local community needs.
- Resolve customer complaints and issues with patience, empathy, and efficiency.
- Process orders, returns, and account updates accurately and in a timely manner.
- Collaborate with the sales and logistics teams to ensure smooth operations and customer satisfaction.
- Maintain a positive, professional, and energetic demeanor at all times.
- Upsell products and services to meet team targets while prioritizing customer needs.
- Document customer interactions and feedback accurately in our CRM system.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus, but we are willing to train the right motivated individual.
- Strong verbal communication and active listening skills.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Must be available to work a flexible schedule, including evenings and weekends.
- Must reside in or be willing to commute to Wichita, KS (Local candidates preferred).