Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Los Angeles! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. This immediate-start opportunity offers flexible hours while making a real impact on customer satisfaction. At Apex Solutions Group, we value professionalism, empathy, and proactive problem-solving in every interaction.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and warranty claims using our CRM platform
- Document all interactions in Salesforce while maintaining data accuracy
- Collaborate with technical teams to resolve complex product issues
- Meet daily performance metrics including handle time and first-contact resolution
- Identify upsell opportunities based on customer needs analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk) required
- Exceptional verbal/written communication skills in English and Spanish
- Ability to multitask in fast-paced digital/voice channels
- Strong problem-solving with conflict resolution capabilities
- Available 20-30 hours/week including weekend shifts