Job Description
Join our dynamic team as a Part-Time Customer Service Representative in San Antonio! We're seeking enthusiastic individuals with a passion for customer satisfaction to deliver exceptional support. This immediate-start opportunity offers flexible hours and a rewarding career path in a growing industry.
Why You'll Love This Role:
- Competitive hourly pay with performance incentives
- Comprehensive training program
- Positive, collaborative team environment
- Clear advancement opportunities
- Modern, tech-equipped workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and account updates accurately
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, resolution rates)
- Collaborate with team to improve service processes
- Stay updated on product knowledge and policies
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience (call center/retail)
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Reliable transportation to Commerce Street location