Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Jacksonville! We're seeking motivated individuals with exceptional communication skills to deliver outstanding support to our valued clients. This role offers immediate start and flexible scheduling, perfect for students or professionals seeking supplemental income. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution time
- Identify upsell opportunities for product enhancements
- Maintain detailed knowledge of company services and policies
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work options
- Available to work evenings/weekends as needed