Job Description
Are you a dedicated problem-solver looking for a flexible opportunity?
Apex Support Solutions is currently seeking a Part-Time Customer Service Representative to join our growing team in Denver, Texas. We pride ourselves on delivering exceptional support and are looking for individuals who are ready to hit the ground running with an Immediate Start.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are handled with patience, professionalism, and efficiency. If you thrive in a fast-paced environment and want to make a real impact, we want to hear from you.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints in a timely and courteous manner.
- Provide accurate product information and explain services to clients.
- Update and maintain customer records in the CRM database.
- Collaborate with the team to identify trends and improve service quality.
- Escalate complex issues to the appropriate department or supervisor.
Qualifications
- High school diploma or equivalent; previous customer service experience is preferred.
- Strong verbal and written communication skills.
- Proficiency with computers and familiarity with CRM software is a plus.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be available to work part-time hours, including weekends or evenings if required.
- A positive attitude and a genuine desire to help customers succeed.