Job Description
Join our dynamic team at LocalCare Solutions as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to Columbus residents while building meaningful connections. Perfect for students, parents, or anyone seeking flexible hours with immediate placement. Enjoy a supportive environment, competitive pay, and opportunities for growth within our award-winning organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, service, and technical issues efficiently using our CRM system
- Document interactions accurately in our customer database for quality assurance
- Collaborate with specialized teams to escalate complex issues seamlessly
- Maintain product knowledge through continuous training modules
- Meet daily performance metrics including call handling time and customer satisfaction scores
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 6+ months of customer service or retail experience
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (including holidays)