Job Description
Join our dynamic team at Columbus Solutions Group as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our local clients. Enjoy flexible hours, competitive pay, and a supportive environment where your growth is prioritized. Perfect for students, career changers, or those seeking work-life balance. Start immediately and make a real impact in your community!
Responsibilities
- Handle inbound/outbound calls and customer inquiries with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for quality and speed
- Participate in ongoing training to enhance product knowledge
- Represent our brand with empathy and solution-focused communication
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and team player mentality
- Valid Ohio driver's license (if field visits required)