Job Description
Are you ready to take the next step in your career? Apex Support Solutions is hosting a special Hiring Event for Local Customer Service Representatives in Virginia. We are looking for dedicated individuals to join our weekend team and provide exceptional support to our valued clients.
In this role, you will be the first point of contact for our customers, handling inquiries with patience and professionalism. Whether you are resolving technical issues or assisting with general service requests, your contribution will make a real difference.
Why Apply?
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Weekend Focus: Enjoy a predictable schedule with weekends off during the week.
- Modern Facilities: Work in a clean, air-conditioned, and well-equipped environment.
- Immediate Opportunities: Hiring event means quick interviews and potential same-day offers.
Responsibilities
- Answer incoming customer calls, emails, and chat messages with a friendly and professional demeanor.
- Resolve customer complaints, issues, and questions regarding products and services.
- Accurately update customer accounts and transaction history in our CRM system.
- Collaborate with the support team to troubleshoot complex problems.
- Follow up with customers to ensure satisfaction and retention.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent.
- Must be available to work weekend shifts (Saturday & Sunday).
- Excellent verbal and written communication skills.
- Strong computer literacy and typing speed.
- Ability to remain calm and professional under pressure.
- Previous customer service experience is preferred but not required.