Job Description
We are seeking a dedicated Part-Time Customer Service Representative to join our expanding team in Atlanta, GA. If you are looking for an immediate start and flexible hours, this is the perfect opportunity for you. We pride ourselves on providing exceptional support to our clients and are looking for individuals who share our passion for excellence and client satisfaction.
Why Join Our Team?
- Competitive hourly pay ($18 - $22/hr).
- Flexible scheduling to fit your lifestyle.
- Professional growth opportunities within a supportive environment.
- Remote and hybrid work options available.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Process orders, returns, and exchanges accurately and securely.
- Update customer information and service records in the CRM system.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Escalate complex issues to senior management when necessary.
- Identify opportunities to upsell or cross-sell products and services.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center environments preferred.
- Strong verbal and written communication skills.
- Proficiency with computers and standard software applications.
- Ability to work independently as well as part of a team.
- Must be available to work some weekends or evenings as required.
- Experience with CRM software is a plus.