Job Description
Are you a dedicated professional seeking a flexible opportunity? Apex Global Support is currently hiring Part-Time Customer Service Representatives to join our thriving team in Jacksonville, FL, and select locations in Georgia.
We are looking for individuals who are passionate about helping others and excel in a fast-paced environment. Whether you are looking to supplement your income or start a rewarding career in client relations, this role offers the perfect blend of work-life balance and professional growth.
Why Join Us?
- Immediate Start: Begin making an impact from day one.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries and provide accurate information.
- Manage and process customer orders, returns, and exchanges with precision and care.
- Identify and escalate complex issues to the appropriate department or supervisor efficiently.
- Maintain a deep understanding of our products and services to offer top-tier support.
- Document all customer interactions and transactions in our CRM system accurately.
- Collaborate with team members to improve service protocols and customer satisfaction scores.
- Adhere to all company policies, including data privacy and security standards.
Qualifications
- High school diploma or equivalent; post-secondary education in business or communications is a plus.
- Proven experience in customer service, retail, or hospitality (minimum 1 year preferred).
- Excellent verbal and written communication skills with a professional demeanor.
- Proficient in using computer systems, including Microsoft Office Suite and CRM software.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be available to work a part-time schedule, including evenings and weekends.