Job Description
Welcome to Horizon Customer Solutions, where we are redefining customer experience in the heart of Detroit. We are currently seeking enthusiastic, driven individuals to join our team as Part-Time Customer Service Representatives.
Whether you are looking for a flexible schedule to accommodate your lifestyle or a launching pad for a long-term career, we provide comprehensive Paid Training to ensure your success. Join a company that values your growth and rewards your dedication with a competitive hourly wage.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve product or service issues efficiently to ensure high customer satisfaction scores.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Identify and escalate complex issues to the appropriate department when necessary.
- Maintain accurate records of customer interactions and transactions in our CRM database.
- Collaborate with team members to improve service processes and product knowledge.
- Proactively suggest relevant products or services to enhance the customer's purchase experience.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but we provide full training for the right candidates.
- Excellent verbal and written communication skills with a friendly demeanor.
- Strong computer proficiency, including typing speed (minimum 35 WPM).
- Ability to work flexible hours, including evenings and weekends.
- Proven ability to multitask and solve problems under pressure.
- Reliable internet connection if working remotely.