Job Description
We are looking for a dedicated and empathetic Part-Time Customer Service Representative to join our growing team in Indianapolis. We offer comprehensive paid training to ensure you are fully equipped to handle client inquiries with professionalism and confidence.
At Apex Support Solutions, we believe in nurturing talent. Whether you are starting your career or looking for a flexible role, this position offers a supportive environment where your contributions matter. You will be the face of our company, handling customer inquiries via phone, email, and chat with a focus on problem-solving and customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist customers with product information, order status, and account troubleshooting.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify customer needs and provide appropriate solutions to ensure high satisfaction rates.
- Escalate complex issues to the senior management team when necessary.
- Maintain a positive and professional demeanor while handling difficult situations.
- Collaborate with cross-functional teams to improve service processes.
Qualifications
- High school diploma or equivalent required; college degree preferred.
- Previous customer service experience is a plus but not required (we train!).
- Excellent verbal and written communication skills.
- Proficient with computers and standard office software (Microsoft Office Suite).
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and a patient, friendly attitude.
- Reliable internet connection and a quiet workspace (if remote/hybrid).