Job Description
Immediate Start Opportunity! Join CustomerFirst Solutions as a Part-Time Customer Service Representative in Jacksonville, FL. We're seeking empathetic professionals to deliver exceptional support experiences while working flexible hours. Perfect for students, career-changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team environment. Apply today to start your rewarding customer service career!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accuracy
- Document interactions and update customer databases in real-time
- Collaborate with team members to address complex issues
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Flexible schedule including evenings/weekends
- U.S. work authorization required